Privacy Policy great blitz

1. Introduction

This Privacy Policy ("Policy") describes how great blitz ("we", "our platform") collects, uses, discloses, and protects your personal information when you use our website greatblitz.app and the related mobile app.

By registering an account or using any great blitz service, you give your consent to the collection and use of your personal information as described in this Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Great blitz fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to ensuring your personal information is always handled with care, security, and integrity.

2. Information We Collect

Great blitz collects various types of information to enable us to provide you with the best, safest, and most personalised service. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile number, and password.
• KYC Verification Documents: MyKad copy, selfie with document, bank statement or proof of address for identity verification purposes.
• Financial Information: Bank account number, bank name, account holder name, and e-wallet details for processing deposits and withdrawals.
• Communications: Messages you send to our customer support team via Live Chat, email, or Telegram.

2.2 Information Collected Automatically

• Device Data: Device type, operating system, web browser version, and unique device identifier.
• Network Data: IP address, general location based on IP, internet service provider (ISP).
• Usage Data: Pages visited, session duration, games played, total wagering amount, and login frequency.
• Cookies & Tracking Technologies: Session information, language preferences, login status, and platform performance data.

3. How We Use Your Information

Every piece of information we collect is used for a legitimate and necessary purpose. We do not use your data arbitrarily. The primary purposes for using your data include:

• Account Management: Create, verify, and maintain your user account, including mandatory KYC processes.
• Transaction Processing: Process deposits, withdrawals, and bonus payments accurately and securely.
• Platform Security: Detect and prevent fraud, money laundering, account abuse, and suspicious activity.
• Service Improvement: Analyse usage patterns to improve user experience, platform performance, and game selection.
• Service Communications: Send important notices relating to your account, security, transactions, and changes to terms.
• Marketing (with consent): Send promotional offers, bonuses, and the latest updates — only if you have given consent to receive marketing communications.
• Legal Compliance: Fulfil legal obligations under the PDPA 2010, anti-money laundering (AML) laws, and directives from competent authorities.

4. Sharing Information with Third Parties

Great blitz does not sell or trade your personal information to any party. However, in certain limited situations, we may share your information with the following parties:

• Service Providers: Companies that help us operate the platform, such as payment providers, licensed game providers, cloud services, and customer support platforms. All such providers are bound by strict confidentiality agreements.
• Regulatory Authority: Licensed authorities that regulate online betting platform operations, where disclosure is required by law.
• Law Enforcement: Law enforcement agencies or courts when there is a valid court order or legal requirement.
• Fraud Prevention: Identity verification agencies and fraud prevention platforms to protect all users on the platform.

In all data sharing scenarios, great blitz ensures that only the minimum necessary information is shared, and recipients are bound by equivalent data protection obligations.

5. Data Security

The security of your data is a responsibility we take extremely seriously. great blitz implements multiple layers of technical and organisational protection to safeguard your information:

• Encryption in Transit: All communications between your browser/app and our servers are secured with TLS 1.3 and 256-bit SSL encryption.
• Encryption of Data at Rest: Sensitive data such as passwords is stored using strong hashing algorithms (bcrypt) and cannot be read even by our own staff.
• Two-Factor Authentication (2FA): We encourage the use of 2FA to add an extra layer of security to your account.
• 24/7 Monitoring: Our security systems are monitored around the clock to detect any unusual or unauthorised activity.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent experts.
• Restricted Access: The "least privilege" principle is applied — each staff member may only access the data necessary for their specific role.

6. Data Retention Period

Great blitz retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure, in accordance with Malaysia's AML legal requirements.
• Transaction Records: Retained for 7 years from the transaction date for audit and legal compliance purposes.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with PDPA and related legal requirements.
• Communication Logs: Customer support records are retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised using procedures approved by industry standards.

7. Cookies & Tracking Technologies

Great blitz uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login verification and session management. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language and display settings for a more comfortable experience.
• Analytics Cookies: Helps us understand how users interact with the platform so we can continuously improve it over time.
• Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality.

8. Your Rights Under PDPA

As a great blitz user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. We are committed to making it easy for you to exercise these rights.